Question:
 Why should I use Actec for claim intake services?
Answer:
 Claim intake services is ACTEC’s only business.  We strive to remain the top quality producer while remaining flexible to meet the individual needs of each of our customers.
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Question:
 What are Actec’s hours of operation?
Answer:
 Actec claim intake specialists are available 24 hours per day 365 days per year.
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Question:
 How does Actec charge for its services?
Answer:
 Actec normally charges one flat fee per report taken without add-ons for value added services.  There are never hidden charges when doing business with Actec.
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Question:
 Is the rate increased for reports taken after normal working hours or on week-ends or holidays?
Answer:
 No.  Actec charges one consistent rate regardless of the hour taken.
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Question:
 Does Actec provide management reports with its services?
Answer:
 Actec has the ability to create numerous management reports either ad hoc or on a scheduled basis. These reports are created within minutes of the request and without additional charge.
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Question:
 Will Actec send completed reports to more than one location?
Answer:
 Actec will distribute completed reports to any location designated by our client.
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Question:
 How are completed reports transmitted?
Answer:
 Completed reports may be transmitted by e-mail or by electronic transmission.
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Question:
 How long does it take Actec to set up a new account?
Answer:
 Normally a new account can be completely set up within one week.  Actec can be in position to start taking claims within 24 hours.
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Question:
 Does Actec have internet reporting capability.   
Answer:
 Yes, Actec has a proprietary web claim intake system.